An airline network operation center (NOC) is a dedicated facility that serves as the central hub for an airline's network activities. The NOC monitors the airline's entire flight network and ensures that every aspect of air travel, from airport departure gates to baggage handling and security screening are operating as safely and efficiently as possible. The NOC is responsible for the monitoring and rapid resolution of in-flight and on-ground events that may jeopardize the safety and quality of service.
The NOC ensures in-flight and on-ground operations by continuously monitoring flight activity, weather conditions, navigation and airspace restrictions, operational protocols and other operational issues. In addition, the NOC serves as a centralized point of contact for airline crews and passengers who may have technical or operational concerns. The NOC is responsible for providing timely and accurate information to management, crews and passengers alike.
The NOC coordinates with air traffic control and airspace restrictions, navigational limitations, communications, radar and weather systems, flight routing, aircraft maintenance issues, as well as international and domestic airspace requirements. The NOC communicates with other airline control centers to ensure the safe and efficient coordination of aircraft in various areas of the world.
Additionally, the NOC provides technical advice and guidance to pilots, flight dispatchers, airline staff, and first-responders in the event of an in-flight or on-ground emergency. Finally, the NOC serves as a liaison for government agencies, suppliers and other airline operations personnel.
Airline Network operations centers are essential for the safe and efficient running of an airline's operations. The NOC ensures the highest level of safety and efficiency for every flight, and ensures that passenger, supply chain, and flight crew experiences are up to the standards of the airline.